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How to Switch

There are two things that must be done for a new customer to transfer an existing website to our hosting servers.  First, all the actual website files--pictures, pages, scripts, animations, database info--must be transferred to our servers.  Second, your domain name registrar (the place where you bought your domain name or URL) must be notified that the domain name should now point to a new host.  

This may sound complicated.  Don't worry.  Zitech Logic will do most of the work for you.  There are only a few small things you will have to do to help us with the transfer.  Don't feel like reading?  Just call us, and we'll be happy to walk you through the transfer process.

Step 1:  Transferring Files
You may already have, or you may already be able, to download a complete backup of your own website.  If so, all you have to do is provide us with the files and notify your current host that you will soon be switching.   It may take a few days for your domain name to be transferred, so you will probably not want to cancel your current host's services immediately.  

If you don't have a complete backup of your website and don't know how to get one, you may choose to give Zitech Logic your FTP or FrontPage Extensions password and username so that we can download it for you.  If you don't know what your username and password are, this information can be provided by your current host.  On the off chance that your current host does not allow you to have FTP access or to download your own site, Zitech Logic can, in some cases, copy your site's files if you provide us with your current website address.

Important:  You will also need to remember to check your current hosting contract before you decide to switch.  You may owe money to your current host if you decide to switch before your contract runs out.            

Step 2:  Transferring Your Domain Name
It may seem silly that your domain name doesn't automatically transfer when you switch hosts.  And it is, a bit.  But because of the way the domain name system works, domain names are not automatically 'attached' in some way to websites.  Instead domain names are said to 'point' to websites.  

ICANN (The International Corporation for Assigned Names and Numbers) is the official agency in charge of keeping track of who owns what domain name and where they are supposed to point.  ICANN receives this information from its domain registrars (one of which is the site where you originally bought your domain name).  When a domain name needs to point somewhere else--like to a website on a new hosting server--the registrar in charge of keeping track of that domain name must be notified.  They, in turn, notify ICANN so that the official registry can be updated and the whole system of domain names is kept nice and neat and tidy and organized.

In many ways owning a domain name is like owning a land deed.  You own your domain name, your 'Internet property', in a similar way that you own a lot of land.  In the same way that land deeds and sales must be recorded by the county to make sure that no two people can own the same lot, so must domain name transfers and registrations be recorded by ICANN.  

Therefore, when you transfer your website to a new hosting server, you must always notify your domain name registrar that you need your domain name to point to this new server.   If you don't, the domain name will continue to point to your old host's servers and, since you aren't hosting your site with them anymore, your domain name will end up pointing to an error page.

If you Know Where you Registered your Domain Name
Go to this site, log in with the username and password that you created when you bought your domain, and go to the 'account manager' section.  In this section, there should be an area that will allow you to make domain name transfers.  Your registrar should provide specific instructions on how to point your domain name to your new hosting account. 

When asked what servers you will be pointing your domain name to, provide the following Zitech Logic servers:
  Name: IP address:
Primary Server: NS.ZITECHLOGIC.COM

216.97.64.18

Secondary Server: NS2.ZITECHLOGIC.COM 216.97.66.18
• Make sure to include the "NS", "NS2" at the beginning of the abovementioned name server addresses, as in “NS.ZITECHLOGIC.COM”.
• Some domain registrars do not require the numeric IP addresses of the name servers; in such a case, you only need enter the name of the name server, as in “NS. NS2.ZITECHLOGIC.COM”.

If you have any trouble with this, we will be happy to walk you through the process.  

If you DO NOT Know Where you Registered your Domain Name
Don't feel stupid.  This happens a lot.  A lot of people don't bother to write the information down, thinking they won't need it again.  Just as often, the domain name is registered for you by the company that was your host.  In this case you may never have been told which domain name registrar they used to purchase your domain name.  

In this case, you can find out your domain name registrar by going to www.nsiregistry.com and using the WHOIS function on the right side of the page. This might jar your memory a bit if you registered your domain yourself.  If your current host registered your domain, however, chances are they probably didn't supply you with answers to the security questions to complete the transfer.  Call us for help.   

It goes without saying that if you want to point your domain name to our servers, you must notify us.  Zitech Logic’s part of the domain-pointing process is to create a zone file that allows our name servers to recognize your domain.  If you ordered your web hosting account online, a zone file has already been automatically created on our DNS servers.  In this case, you can complete the domain name transfer completely online without ever talking to us personally.

Note: While we have provided this information to ease your DNS transition to our name servers, Zitech Logic is not responsible for the content listed in these steps, as we are not the authoritative source of this information. If you have further questions please contact your domain registrar or call us, toll free, at 1-800-754-2072 for help.  





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